Horizon Hospitality Management
Operations Portal

Operations & Controls

One door to every HHMI operating tool — nightly performance, live inventory, payroll integrity, and the controller's reconciliation and receivables.
Enter HAIOS Cloud →
23Properties · GA · TN · MO
OperationsNightly & intraday · all properties
Nightly · Revenue

Night Audit Dashboard

Occupancy, ADR, RevPAR and guest scores across every property, with a nightly health ring, sparklines, and a portfolio heatmap. Open any property for 14-day history and full audit detail.

MarriottHiltonIHGAll properties
Open Dashboard
Live · Inventory

Portfolio Room Inventory

Live room availability with an availability ring, sell-out alerts, and arrival / departure counts. Hilton properties refresh every 30 minutes from PMS. Open any property for the full derivation.

HiltonMarriottIHG30-min refresh
Open Inventory
ControllerReconciliation, receivables, payroll & analytics
Executive · Portfolio

HAIOS Cloud

The executive command center — revenue, submissions, labor, A/R and active alerts across all 23 properties, with drill-down into every property's detail.

Open HAIOS Cloud
Bank · PMS · Statement

Reconciliation

The three-way tie — bank ↔ PMS ↔ merchant statement — per property, on both card rails. The daily deposit check (PMS card − chargebacks vs bank) rolls up to the monthly statement tie, flagging duplicate deposits, refund skims, and any deposit that didn't land.

V·MC·D + AMEXDaily + MonthlyCSV import
Open Reconciliation
Acquirer · Chase · Fortis

Processor Statements

The acquirer's own view — Chase Paymentech and Fortis/Fiserv merchant statements by property, cross-checked against the Inn-Flow register. Deposit, chargebacks, monthly fees, effective rate, and net transfer, with the register variance flagged. Live from Supabase.

V·MC·DRegister varianceJune 2026
Open Processor
Disputes · Live

Chargebacks

Every chargeback and reversal from the bank registers, by property and by transaction, May 1 to present. Filter by month, card network, and brand; reason codes tie back to the Chase merchant statements. Live from Supabase.

By transactionBank ↔ statementLive
Open Chargebacks
A/R · Aging · Folios

Weekly & Monthly Financials

Per-property receivables at a glance — house & folio balances, AR and invoice aging (60/90/120/150), chargebacks and guest assist — on their weekly and monthly cadences. Totals on screen; full company-level detail in the Excel export.

Weekly + MonthlyAR aging23 properties
Open Financials
Submission Tracking

Document Intake

Upload the daily and weekly report packets per property and see who has submitted and who hasn't. Received and missing are read straight from the intake table — nothing is assumed.

Per propertyReceived / missingHilton scored
Open Intake
Live Coverage

Reconciliation Checklist

Always-current status across every leg for all 23 properties — with the daily bank/register work and the monthly statement reconciliation shown on their own cadences — plus the running list of what's still needed. Live from Supabase.

23 propertiesDaily + MonthlyAction items
Open Checklist
Revenue · Labor · STAR · QA

Analytics

Operating analytics across the portfolio — revenue with ADR and RevPAR trends, labor and productivity, the STAR index and guest scores, and the QA tracker. Drill in by property, brand, or period.

RevenueLaborSTAR & ScoresQA
Open Analytics
Payroll · Weekly

Housekeeping Payroll Audit

Room-level service ledger attributing every room to a housekeeper and service type, validated against the 2-room/hour minimum. Auto-flags zero-DND days, double-credited rooms, and rooms billed but not serviced — then builds the submission email and discrepancy report.

Open Audit Tool